Practice Operations Associate

The role

You will support day-to-day administrative operations for a mental health care program. This includes processing patient referrals, maintaining medical records, and assisting with insurance and billing tasks.

What you will do

• Process incoming patient referrals and ensure accurate entry into systems.
• Collect and verify patient demographic, insurance, and referral information.
• Support patient registration and onboarding processes.
• Maintain accurate patient records across EHR and practice management systems.
• Support the exchange of clinical documentation with providers and partner practices.
• Verify patient insurance eligibility and benefits.
• Assist with routine billing-related administrative tasks.
• Provide administrative support to clinical and operations teams.
• Monitor and manage administrative workflows.
• Assist with reporting, data management, and operational projects.

Required qualifications

• At least 2 years of experience in healthcare administration, with a focus on insurance eligibility and benefits verification, revenue cycle management (RCM), or related medical practice operations.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational and time-management skills.
• Comfort working with electronic health records, practice management systems, and other digital tools.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively in a remote, fast-paced environment.
• Understanding of patient confidentiality and HIPAA requirements.
• A proactive, solutions-oriented mindset and willingness to learn new processes and systems.

Nice to have

• Experience in behavioral health, women's health, or a related healthcare setting.
• Familiarity with insurance eligibility verification and medical billing processes.
• Experience working with multiple EHR or practice management platforms.
• Proficiency with spreadsheets, data entry, and basic reporting.
• Experience supporting a growing healthcare organization or multi-site medical practice.

Benefits

• benefits eligible

About the company

FamilyWell's mission is to transform women's mental health across the reproductive journey, from fertility through menopause. They embed evidence-based, insurance-covered mental health care directly into women's health practices.