Senior Software Engineer, Operations

The role

You will lead the design and delivery of scalable operational systems. These systems support Customer Experience, Trust & Safety, Fraud Prevention, and Financial Operations.

What you will do

• Lead design and implementation of scalable operational platforms and backend services
• Architect systems supporting customer operations, fraud detection workflows, dispute management, payment operations, and trust tooling
• Drive technical initiatives that improve automation, operational efficiency, reliability, and scalability
• Collaborate with Product, Data, CX Operations, Compliance, and Finance stakeholders to define technical solutions
• Improve system observability, resiliency, monitoring, and operational readiness
• Lead technical investigations, root-cause analysis, and incident response efforts
• Mentor engineers through code reviews, design reviews, and technical coaching
• Drive engineering standards, development processes, and technical best practices
• Design and implement complex backend systems
• Influence architectural direction through hands-on technical leadership

Required qualifications

• 6+ years of professional software engineering experience
• Strong experience designing scalable distributed systems and backend platforms
• Expertise in Python, Java, Kotlin, or Go
• Strong experience with AWS cloud-native architectures and services
• Experience with event-driven systems and service integrations
• Strong communication and stakeholder management skills

About the company

Fanatics is building a leading global digital sports platform. Fanatics Collectibles is the home of sports cards, trading cards, and collectibles for over 100 million fans worldwide.