Software Engineer, Operations

The role

You will develop operational platforms, automation systems, integrations, and tooling. This work supports customer support workflows, trust and safety investigations, fraud detection, and financial operations.

What you will do

• Design, build, test, and maintain backend services, APIs, integrations, and operational tooling
• Support operational workflows across CX, Trust & Safety, and Financial Operations platforms
• Develop automation solutions that reduce manual operational effort and improve scalability
• Partner cross-functionally with operations teams to translate business workflows into technical solutions
• Participate in technical design reviews and architecture discussions
• Contribute to service reliability, observability, monitoring, and operational excellence initiatives
• Write clean, maintainable, and testable code following engineering best practices
• Support incident investigation, troubleshooting, and root-cause analysis
• Participate in agile planning, sprint execution, and continuous improvement initiatives
• Mentor and support junior engineers where appropriate

Required qualifications

• 4+ years of professional software engineering experience
• Experience building backend systems and APIs using Python, Java, Kotlin, or Go
• Experience with AWS cloud services
• Experience with relational and/or NoSQL databases
• Strong debugging, troubleshooting, and problem-solving skills

About the company

Fanatics is building a leading global digital sports platform. Fanatics Collectibles is the home of sports cards, trading cards, and collectibles for over 100 million fans worldwide.