IT Support Specialist

The role

This person will maintain IT systems and provide end-user support within a manufacturing environment. They will resolve escalated tickets and administer Windows, mobile device management platforms, identity and access systems, and endpoint provisioning.

What you will do

• Resolves Tier 2 escalated tickets in Jira Service Management
• Categorizes, prioritizes, and tracks incidents through resolution
• Provisions, images, and configures Windows endpoints
• Troubleshoots Windows OS, driver, and application issues
• Administers devices via Microsoft Intune and NinjaOne
• Administers Apple Business Manager and JAMF for macOS/iOS device management
• Manages Okta/SSO account provisioning and deprovisioning
• Performs Microsoft 365 admin tasks
• Executes device offboarding, retention, and legal hold procedures
• Supports conference room AV equipment, Zoom Rooms, and facility technology

Required qualifications

• 2+ years of IT support experience, including experience at an escalated/Tier 2 level
• Baseline experience with Jira Service Management
• Incident management and ticketing system proficiency
• Hands-on administration experience with Microsoft Intune and NinjaOne
• Hands-on administration experience with Apple Business Manager and JAMF
• Experience with Okta or equivalent identity/SSO administration
• Experience administering or supporting Zoom
• Comfortable with occasional travel to Allen, TX
• Windows and macOS support proficiency

Nice to have

• Vendor/facilities coordination experience a plus

About the company

Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. It is part of the broader Fanatics ecosystem.