Senior Product Manager, Trust and Safety

The role

You will lead the development of Trust and Safety technology and product capabilities for Fanatics Live and Fanatics Collect Marketplace. You will define product strategy and roadmap to protect customers, sellers, and creators while building scalable solutions to prevent and detect harmful or fraudulent activity.

What you will do

• Define and evolve the product strategy and roadmap for Trust and Safety technology.
• Partner with product teams to embed Trust and Safety capabilities into user experiences.
• Identify emerging risks and translate them into scalable product and technology solutions.
• Develop capabilities to prevent, detect, investigate, and resolve harmful or fraudulent activity.
• Build shared Trust and Safety capabilities for multiple product experiences.
• Lead development of internal tools and workflows for operational teams.
• Identify product opportunities through customer research, data, and risk signals.
• Translate complex workflows into clear product requirements and user stories.
• Partner with engineering and design throughout discovery, development, and launch.
• Define success measures and use data to evaluate platform integrity and efficiency.

Required qualifications

• Five or more years of product management experience building and scaling customer-facing, platform, or operational technology products.
• Demonstrated ownership of complex products or platforms from strategy and discovery through launch and ongoing optimization.
• Experience partnering with engineering teams to deliver technically complex products, platforms, or internal tools.
• Strong analytical skills and experience using customer insights, product data, operational metrics, and risk signals to guide decisions.
• Ability to translate ambiguous customer, business, operational, and risk problems into clear product priorities and executable plans.
• Strong understanding of digital platform or commerce dynamics and the relationship between customer experience, trust, risk, and business performance.
• Ability to think systematically about product abuse and unintended behaviors.
• Experience influencing across multiple product and functional teams and aligning stakeholders with different objectives.
• Clear written and verbal communication skills.
• Strong product judgment, attention to detail, and a bias toward delivering measurable customer and business outcomes.

Nice to have

• Experience building Trust and Safety, fraud prevention, risk, identity, account integrity, payments, or platform integrity products.
• Experience with e-commerce, marketplaces, livestreaming, social/community products, fintech, auctions, or other transaction-oriented platforms.
• Familiarity with Trust and Safety technology patterns such as detection and decisioning systems, user reporting, case management, review queues, enforcement workflows, appeals, and risk signals.
• Experience developing tools that help Trust and Safety, fraud, CX, or operations teams investigate and resolve cases at scale.
• Experience working with data science, machine learning, rules-based systems, or other automated approaches to identifying and mitigating risky behavior.
• Experience with real-time or time-sensitive product experiences, particularly livestreaming, bidding, payments, chat, notifications, or live events.
• Experience defining metrics that balance risk reduction and operational effectiveness with customer experience and product growth.
• Interest in trading cards, collectibles, livestream commerce, marketplaces, or collector communities.

About the company

Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. It is part of the broader Fanatics ecosystem, a global digital sports platform.