Night Shift Manager, Vault Operations (Sun - Wed)

The role

The Manager, Operations oversees daily operational processes for the Fanatics Collect platform including collectible intake, authentication coordination, vault operations, and outbound fulfillment. This role manages a team of operations specialists to meet service-level agreements and quality standards.

What you will do

• Manage daily operations across vaulting, inventory control, and fulfillment functions.
• Oversee inbound and outbound workflows for physical collectibles.
• Maintain alignment with third-party partners.
• Monitor key performance indicators including turnaround time, accuracy rate, and service quality.
• Identify and address bottlenecks or quality issues through root cause analysis.
• Lead and develop a team of operations specialists and coordinators.
• Identify and implement operational improvements.
• Develop and document standard operating procedures.
• Partner with Product Management to communicate operational requirements.
• Coordinate with Customer Experience to resolve escalations.

Required qualifications

• 1–3 years of people management experience required.
• Experience with WMS, ERP, or fulfillment systems.
• Proficiency in Microsoft Excel and data analytics tools.
• Strong leadership and team-building capabilities.
• Excellent analytical, organizational, and problem-solving skills.
• Ability to prioritize and manage multiple workflows in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Comfort operating in both digital and physical inventory management settings.

Nice to have

• Bachelor’s degree in Operations, Supply Chain, Business Management, or related field
• 5–7 years of experience in operations, warehouse management, or logistics
• Experience in e-commerce, collectibles, or high-value goods handling
• Experience with process design and operational optimization tools (e.g., Lean, Kaizen, Six Sigma)

About the company

Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. It is part of the broader Fanatics ecosystem which builds a global digital sports platform.