Order Management Associate

The role

The Order Management Associate supports international operations by ensuring accurate order flow across B2B and B2C channels. This role involves monitoring daily order execution, troubleshooting exceptions, and coordinating with 3PL partners and internal teams.

What you will do

• Process B2B and B2C orders via the Order Management System
• Monitor and resolve system and operational exceptions
• Review and validate order data across D365, Trello, and WMS platforms
• Identify and escalate urgent or complex orders
• Manage stock availability and allocations with the Fulfilment & Returns Manager and 3PL
• Liaise with Customer Service and 3PL for customer returns and credit issuance
• Assist in preparing daily and weekly order flow and exception dashboards
• Support internal audits and performance reviews with data
• Contribute to process updates to improve accuracy and speed

Required qualifications

• Experience in order management, logistics coordination, or supply chain support
• Strong attention to detail
• Organized and reliable under pressure
• Fluent in English (spoken and written)

Nice to have

• Experience with OMS, WMS, D365, Excel, Trello and Slack
• Italian or German

Before you apply

• Fanatics Collectibles may choose to run a background check

About the company

Fanatics is building a leading global digital sports platform. Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology.