Sales Operations Manager

The role

The Sales Operations Manager will oversee the daily operations of the Sales Support and Sales Operations teams. This person will drive operational efficiency, manage Salesforce initiatives, and coordinate trade shows to support the Sales organization.

What you will do

• Lead, manage, and develop a team of Sales Support Associates and Sales Operations Specialists.
• Oversee daily sales support operations including client requests, submissions, shipping coordination, and administrative support.
• Identify opportunities to streamline workflows and improve processes.
• Manage Salesforce CRM initiatives including reporting, dashboards, and data accuracy.
• Partner with Sales leadership to prioritize operational initiatives.
• Collaborate with Customer Service, Marketing, Operations, and Logistics.
• Oversee trade show planning and execution including travel, registration, and logistics.
• Establish performance expectations and monitor team productivity.
• Provide elevated support for VIP clients and high-priority Sales initiatives.
• Perform additional duties and strategic projects as assigned.

Required qualifications

• 5+ years of experience in sales operations, sales support, or related business functions.
• 2+ years of management experience leading and developing teams.
• Proficiency in Salesforce CRM, reporting, dashboards, and workflow management.
• Strong organizational, communication, and problem-solving skills.
• Proven ability to manage multiple priorities and improve operational processes.
• Experience collaborating across departments and supporting sales-driven organizations.
• Willingness to travel as needed and work occasional evenings or weekends.
• Strong leadership skills with a customer-first mindset and commitment to operational excellence.

Nice to have

• Familiarity with the trading card industry or collectibles marketplace
• Trade show or event coordination experience

About the company

Fanatics Collect is a global product and technology group dedicated to revolutionizing the world of collectibles. It is backed by Fanatics, the world's largest sports merchandiser.