Auto Ops Associate Manager

The role

This individual will lead key components of autograph card processes and manage a team of 20-30 associates, supervisors, and leads. The role focuses on process improvement to increase efficiency and ensure high-quality autograph products.

What you will do

• Manages Quality process of unsigned inventory in the Digital Workflow.
• Manages end-to-end quality control for unsigned and signed autograph stickers and cards.
• Communicates with Athlete Partnerships and Brand teams to resolve sticker autograph issues.
• Liaises between Athlete Partnerships, Brand, and Manufacturing.
• Leads team of QC Supervisors and Leads for productivity, output, and coaching.
• Creates and tracks quality control KPIs including defect rates and throughput.
• Manages Data Entry team for inventory accuracy and on-time delivery.
• Manages QC Backlog with clear burndown plans.
• Supervises quality control training for new and existing associates.

Required qualifications

• Minimum 5 years working experience
• 2+ years of supervisory or leadership experience in manufacturing or production environments
• Track record for tracking and hitting production or quality KPIs
• Experience building and leading teams with a track record for coaching and developing talent
• Strong critical thinking, problem-solving, and leadership skills
• Past experience owning executive-level reporting and communications
• Proficient experience with Microsoft Office Suite (Outlook, Excel, Powerpoint)
• Ability to stand for extended periods of time
• Ability to lift 40+ pounds
• Excellent verbal and written communication skills

Nice to have

• Manufacturing and/or product management background

About the company

Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. It is part of the broader Fanatics ecosystem which provides products and services across commerce, collectibles, and betting.