CRM Associate - Part Time

The role

You will support the Commercial CRM program by building, QAing, and launching email, push, and in-app messaging campaigns. You will also troubleshoot customer service issues and maintain campaign documentation.

What you will do

• Support campaign builds across XtremePush and Movable Ink.
• Handle campaign setup including audience selection, asset approval, and scheduling.
• QA every campaign before launch to confirm links, offers, and personalization.
• Monitor active sends and resolve deployment issues.
• Execute real time CRM sends tied to the sporting calendar.
• Partner with Promo Ops to troubleshoot customer service contacts.
• Investigate customer-reported issues and identify root causes.
• Maintain campaign calendars, trackers, and documentation.
• Help templatize recurring campaigns and streamline workflows.
• Use AI tools and automation to speed up drafting, QA, and reporting.

Required qualifications

• 1+ years of experience in CRM, marketing operations, or campaign execution across email, push, and/or in-app channels.
• Exceptional attention to detail and a strong QA mindset.
• Strong organizational skills.
• A passion for sports, betting, and gaming products.
• Calm, solutions-oriented approach to troubleshooting in a fast-paced, live environment.
• Bachelor's degree in Marketing, Sports Management, or a related field, or equivalent experience.
• Strong autonomous work ethic.
• Ability to work every Friday, Saturday and Sunday.

Nice to have

• Hands-on experience with XtremePush, Braze, or similar CRM platforms.
• Experience with personalization tools such as Movable Ink.
• Experience with Airtable or similar planning and tracking tools.

About the company

Fanatics is building a leading global digital sports platform. Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics.