Senior Associate, VIP Retention Strategy

The role

This person will support the strategy and performance of the Fanatics ONE Host program. You will translate commercial strategies into playbooks and build measurement processes for hosting, retention, and customer engagement.

What you will do

• Support the strategy and performance of the Fanatics ONE Host program
• Translate sportsbook and casino commercial strategies into plans and playbooks
• Build and maintain reporting for hosting performance, retention, and customer engagement
• Define and document processes, standards, and playbooks for hosts
• Design and test new hosting approaches and measure results
• Partner with analytics and product on tooling and AI-assisted workflows
• Build briefing and insight materials for customer contact
• Support the operating cadence of the retention team
• Ensure Responsible Gaming standards are built into hosting programs

Required qualifications

• 2+ years in betting, gaming, hospitality, or a comparable consumer business
• Strong analytical foundation
• Working fluency with Excel
• Exposure to SQL or a BI environment
• Clear writer
• Highly organized
• Comfortable partnering with front-line teams and senior stakeholders
• Commitment to Responsible Gaming

Nice to have

• ideally in a strategy, operations, analytics, or VIP-facing role

Benefits

• base and bonus

About the company

Fanatics is building a leading global digital sports platform. Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics.