Engineering Manager, Search & Consumer AI

The role

You will lead a team of software engineers responsible for Search and Consumer AI. This includes managing customer support AI, embedded AI experiences, and both native and AI-based search systems.

What you will do

• Lead the team to deliver against commitments across Search and Consumer AI
• Set a high bar for reliability, performance, and relevance quality
• Ensure work meets standards for data governance, security, compliance, and responsible AI
• Own on-call, incident response, and operational health
• Partner with Product and engineering leadership on planning and roadmap building
• Connect day-to-day execution to team strategy and business goals
• Partner with product teams to embed AI experiences into their surfaces
• Guide how LLMs and ML models are evaluated, integrated, and rolled out
• Coordinate across engineers, adjacent teams, and cross-functional partners
• Hire, onboard, and grow a high-performing team

Required qualifications

• 1-3+ years managing a software engineering team, or significant tech-lead experience with people-leadership responsibilities, delivering complex, high-scale systems
• Experience in a Java / AWS ecosystem
• Experience shipping consumer-facing AI/ML or NLP features to production, including integrating LLMs and building the pipelines and evaluation practices
• Strong understanding of search, discovery, or relevance systems
• Strong technical judgment and clear, confident communication
• Proven ability to mentor engineers and build a healthy, high-performing team culture

Nice to have

• Familiarity with AWS Bedrock or equivalent managed AI services
• Background in customer support AI or embedded consumer AI experiences
• Familiarity with Kafka, Airflow, dbt, OpenSearch, Kotlin, and Salesforce
• Experience building shared platforms consumed by multiple product teams

Benefits

• Full-time employment

Before you apply

• Interview and onboarding may include in-person components such as onsite interviews or Launching into Better: LIVE in New York City

About the company

Fanatics is building a leading global digital sports platform. The company offers products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming.