VIP Team Manager

The role

You will manage a portfolio of High Value Players and oversee a small team of VIP Account Managers. You will build relationships with VIP customers and coach account managers to provide an excellent experience.

What you will do

• Manage and retain a portfolio of High Value Players
• Provide an enhanced proactive one stop service to encourage loyalty
• Keep responsible gaming and Compliance at the heart of all we do
• Develop relationships and offer tailored rewards through regular correspondence
• Work alongside other FanDuel departments to increase customer experience
• Meet pre-determined productivity, quality, and Service Level Agreement targets
• Ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements
• Meet and host VIPs at Hospitality events
• Deliver against company responsible gaming protocols
• Manage, mentor and develop a team of VIP Account Managers

Required qualifications

• Excellent verbal and written communication skills
• Knowledge of online gaming industry essential
• Passionate about providing top level service
• Confident and people focused personality
• Excellent analytical skills and experience with Excel
• Strives to meet targets and deadlines
• Excellent organizational and planning skills

Nice to have

• Minimum of 4 years of experience in high end customer service field preferred
• Experience managing a team preferred
• High level hospitality experience preferred
• People management experience preferred
• Knowledge of sports and/or experience working within a heavily regulated industry is a plus
• Understanding of Marketing processes preferred

Benefits

• extended medical, vision, and dental coverage
• life insurance
• disability insurance
• a retirement program with employer contributions
• short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation
• 12 holidays
• two (2) floating holidays
• paid sick time in accordance with applicable Canadian law

Before you apply

• The Company intends to use artificial intelligence in the process of screening, assessing, and/or selecting applicants for this role.

About the company

FanDuel Group is the premier mobile gaming company in the United States and Canada. It consists of a portfolio of leading brands across mobile wagering including FanDuel Sportsbook, FanDuel Casino, FanDuel Racing, and daily fantasy sports.