VIP Team Manager

The role

You will manage a portfolio of High Value Players and oversee a small team of VIP Account Managers. You will build relationships with VIP customers and provide an enhanced proactive service.

What you will do

• Manage and retain a portfolio of High Value Players
• Provide an enhanced proactive one stop service to encourage loyalty
• Keep responsible gaming and Compliance at the heart of all we do
• Develop relationships and offer tailored rewards through regular correspondence
• Work alongside other FanDuel departments to increase customer experience
• Meet pre-determined productivity, quality, and Service Level Agreement targets
• Ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements
• Meet and host VIPs at Hospitality events
• Deliver against company responsible gaming protocols
• Manage, mentor and develop a team of VIP Account Managers

Required qualifications

• Excellent verbal and written communication skills
• Knowledge of online gaming industry essential
• Passionate about providing top level service
• Confident and people focused personality
• Excellent analytical skills and experience with Excel
• Strives to meet targets and deadlines
• Excellent organizational and planning skills

Nice to have

• Minimum of 4 years of experience in high end customer service field preferred
• Experience managing a team preferred
• High level hospitality experience preferred
• People management experience preferred
• Knowledge of sports and/or experience working within a heavily regulated industry is a plus
• Understanding of Marketing processes preferred

Benefits

• extended medical, vision, and dental coverage
• life insurance
• disability insurance
• a retirement program with employer contributions
• short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation
• 12 holidays
• two (2) floating holidays
• paid sick time in accordance with applicable Canadian law

Before you apply

• The Company intends to use artificial intelligence in the process of screening, assessing, and/or selecting applicants for this role.
• This position is being posted to fill an existing vacancy.

About the company

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering.