Customer Innovation Senior Manager

The role

You will drive Sportsbook rewards and experiences innovation by managing 1-2 direct reports. You will identify and scale initiatives across rewards, loyalty, and customer experiences through cross-departmental collaboration.

What you will do

• Manage and develop 1-2 direct reports
• Explore, identify and bring to market initiatives from 0-to-1 across Sportsbook rewards, loyalty, and customer experiences
• Drive commercial strategy and build the business case for new ideas
• Frame ambiguous problems into clearly scoped workstreams
• Partner with Product, Data Science, Promotions, Brand, Commercial, and MarTech
• Lead the design and execution of test plans
• Own documentation and playbooks for initiatives
• Define success metrics and report performance to senior leadership
• Maintain a prioritized pipeline of innovation opportunities
• Build expertise in FanDuel’s business and translate it into actionable recommendations

Required qualifications

• 6-8 years experience working in an innovation / transformation / strategy capacity
• 2+ years experience in managing or mentoring people
• Strong organizational skills and effective at project management
• Strong understanding of performance metrics and reporting
• Comfortable with querying and logic
• An avid sports and gaming fan, and have played FanDuel or competitive products

Nice to have

• experience in a management consulting role
• Experience with rewards / loyalty ecosystems
• Experience driving and leading complex innovation initiatives
• SQL knowledge
• Bachelor’s degree or equivalent industry experience
• MBA or other graduate degree
• Knowledge of sports and/or experience working within a heavily regulated industry

Benefits

• Health plans including fertility and family planning, mental health support, and fitness benefits
• Generous paid time off (PTO & sick leave)
• Annual bonus and long-term incentive opportunities
• 401k with up to a 5% match
• Commuter benefits
• Pet insurance
• Medical, vision, and dental insurance
• Life insurance
• Disability insurance
• Short-term or long-term incentive compensation
• Paid personal time off
• 14 paid company holidays

About the company

FanDuel Group is the premier mobile gaming company in the United States and Canada. It consists of a portfolio of leading brands across mobile wagering including FanDuel Sportsbook, FanDuel Casino, FanDuel Racing, and daily fantasy sports.