Senior Brand Success Manager - Bilingual (Korean/English)

The role

You will manage a book of 200-250 brands to grow their sales and simplify operations. You will engage and coach brands on strategies, tactics, programs, products, and events on the Faire platform.

What you will do

• Engage with brands via email, phone, in person, and video calls
• Own a book of business and revenue outcomes
• Develop and manage customer relationships
• Drive adoption and usage of Faire Direct
• Drive customer adoption and retention within brand-funded programs
• Identify growth opportunities and coach brands from strategy through execution
• Communicate new product releases and updates to accounts
• Synthesize and communicate customer feedback to help prioritize product development
• Collaborate cross-functionally on various initiatives
• Use data, graphs and reports to drive action

Required qualifications

• Fluent in Korean
• 5+ years of experience in sales, account management, or business development in a fast paced environment
• Experience using a variety of fundamental sales and data tools (e.g. Salesforce, data visualization software, call recording tools)
• Excellent listening and communication skills in verbal and written form
• Ability to track, analyze, and communicate key performance metrics

Nice to have

• AI Native: You operate AI-first, leveraging AI tools to streamline your workflows and strengthen your pitch

Benefits

• Flexible paid time off
• Company-wide recharge days
• Paid parental leave up to 16 weeks
• Comprehensive health coverage
• Fertility and family-building benefits through Carrot
• Mental health support and coaching through Modern Health
• Stipends to support professional development, wellness, and work from home needs
• Employer-sponsored retirement plan

About the company

Faire is a technology wholesale platform that uses tech, data, and machine learning to connect entrepreneurs. The company was founded in 2017 by a team of early product and engineering leads from Square.