Brand Success Manager

The role

You will manage a book of approximately 250 brands to grow their sales and simplify operations. You will coach brands on strategies, tactics, and Faire products to drive high-value actions and tool adoption.

What you will do

• Engage with brands via email, phone, in person, and video calls
• Own a book of business and revenue outcomes
• Develop and manage customer relationships
• Drive adoption and usage of Faire Direct
• Drive customer adoption and retention within brand-funded programs
• Identify growth opportunities and coach brands from strategy through execution
• Communicate new product releases and updates to accounts
• Synthesize and communicate customer feedback to help prioritize product development
• Collaborate cross-functionally on various initiatives
• Use data, graphs and reports to drive action

Required qualifications

• 3-5 years of experience in sales, account management, or business development in a fast paced environment
• Experience using a variety of fundamental sales and data tools (e.g. Salesforce, data visualization software, call recording tools)
• Customer obsessed
• Goal-oriented
• AI Native
• Strong communicator
• Ownership mentality
• Relentlessly resourceful
• Growth Mindset
• Agile and flexible
• Collaborative
• Creative problem solving / innovation

Benefits

• Flexible paid time off
• Company-wide recharge days
• Paid parental leave up to 16 weeks
• Comprehensive health coverage
• Fertility and family-building benefits through Carrot
• Mental health support and coaching through Modern Health
• Stipends to support professional development, wellness, and work from home needs
• Employer-sponsored retirement plan

About the company

Faire is a technology wholesale platform that uses tech, data, and machine learning to connect independent retailers with products from around the world. The company was founded in 2017 by a team of early product and engineering leads from Square.