Resident Coordinator

The role

The Resident Coordinator provides support and referral services to residents in subsidized multifamily properties. They monitor living conditions and needs while coordinating programs to improve resident quality of life.

What you will do

• Liaison between Community Managers and residents for annual recertifications.
• Liaison between NYCHA and residents for annual recertifications.
• Work with management and at risk households to prevent eviction.
• Primary contact for residents, non-profits and city/state agencies for programs and events.
• Resident liaison for community meetings and social services.
• Identify issues and opportunities to better serve residents.
• Community relations liaison for public and Tenant Association meetings.
• Track and maintain day-to-day social services activities.
• Maintain a Resource Directory of service providers.
• Maintain records, documentation, and files.

Required qualifications

• Demonstrated volunteer and community experience.
• Positive outgoing attitude and excellent customer service skills.
• Proficient listener with excellent interpersonal skills, including tact and diplomacy.
• Proficient in the Microsoft Office Suite.
• Demonstrated working knowledge of computer applications and data tracking systems like Family Metrics and Yardi.
• Able to effectively present and information and respond to questions from management, vendors, and associates.
• Adhere to tight deadlines and quick turnaround for deliverables.
• Ability to work collaboratively in a dynamic environment where adaptability is imperative.
• Strong written and oral skills.
• Accurate with a strong attention to detail.

Nice to have

• Bilingual in Spanish and English preferred

Benefits

• Generous employer contribution for Medical and Dental through United Healthcare
• Employer Paid Vision Plans
• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%
• 12+ paid Holidays
• 15 days of PTO
• 7 Sick days
• Employer Paid Life Insurance
• Flexible Spending Account
• Nationwide Pet Insurance
• Disability Insurance
• Laser Correction Discount
• Employee Discounts on appliances, apparel, and more

About the company

Fairstead is a purpose-driven real estate firm dedicated to building affordable communities. It owns and manages a portfolio of more than 30,000 apartments across 28 states.