Collections and Landlord Tenant Administration Manager

The role

The Collections and Landlord Tenant Administration Manager oversees landlord/tenant litigation and collections activity across an assigned geographic portfolio. This person supervises a team of 4 to 5 members and partners with community managers and outside counsel to resolve non-payment matters.

What you will do

• Manage a dedicated geographic portfolio of collections and landlord/tenant litigation matters.
• Monitor all landlord/tenant litigation from initiation through resolution.
• Lead monthly update meetings with local landlord/tenant counsel.
• Maintain landlord/tenant case updates in the property management system.
• Initiate non-payment and holdover legal proceedings with community managers and counsel.
• Serve as a first point of contact for outside counsel on information requests and settlement negotiations.
• Supervise, coach, and support a team of 4 to 5 team members.
• Review direct reports' case management to ensure compliance with company standards and law.
• Identify and escalate trends or issues to the General Counsel, Property Management.
• Monitor and report on team-wide portfolio KPIs.

Required qualifications

• Bachelor's degree required.
• Minimum of five (5) years of prior paralegal or legal case management experience required.
• Strong organizational and case-management skills.
• Excellent written and verbal communication skills.
• Sound judgment and discretion in handling sensitive tenant, legal, and settlement information.
• Ability to work independently in a remote environment and manage competing deadlines.

Nice to have

• experience with landlord/tenant, eviction, or collections matters
• Prior experience supervising or mentoring team members
• Experience with property management systems (e.g., Yardi, RealPage, or similar)

Benefits

• Generous employer contribution for Medical Insurance through Meritain Health.
• Employer Paid Vision Plans.
• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
• 12 paid Holidays.
• 15 days of PTO.
• 7 Sick days.
• Employer Paid Life Insurance.
• Flexible Spending Account.
• Nationwide Pet Insurance.
• Disability Insurance.
• Laser Correction Discount.
• Employee Discounts on appliances, apparel, and more.

About the company

Fairstead is a purpose-driven real estate firm dedicated to building affordable communities. It operates as an integrated owner, operator, and innovator with a portfolio of more than 30,000 apartments.