Collections and Landlord/Tenant Administration Associate

The role

This person will oversee the day-to-day management of landlord/tenant litigation and collections activity across an assigned geographic portfolio. They will partner with community managers, regional staff, and outside counsel to ensure legal matters are initiated and resolved.

What you will do

• Manage a dedicated geographic portfolio of collections and landlord/tenant litigation matters.
• Monitor all landlord/tenant litigation from initiation through resolution.
• Lead monthly update meetings with local landlord/tenant counsel.
• Maintain landlord/tenant case updates in the property management system.
• Initiate non-payment legal proceedings and holdover proceedings.
• Serve as a first point of contact for outside counsel on information requests and settlement negotiations.
• Ensure compliance with company standards in managing legal matters.
• Identify and escalate trends or issues to regional operations staff and the manager.
• Monitor and report on portfolio KPIs.
• Perform other duties as assigned.

Required qualifications

• Bachelor's degree required.
• Minimum of two (2) years of prior paralegal or legal case management experience required.
• Strong organizational and case-management skills.
• Excellent written and verbal communication skills.
• Sound judgment and discretion in handling sensitive tenant, legal, and settlement information.
• Ability to work independently in a remote environment and manage competing deadlines.

Nice to have

• experience with landlord/tenant, eviction, or collections matters
• Experience with property management systems (e.g., Yardi, RealPage, or similar)

Benefits

• Generous employer contribution for Medical Insurance through Meritain Health.
• Employer Paid Vision Plans.
• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
• 12 paid Holidays.
• 15 days of PTO.
• 7 Sick days.
• Employer Paid Life Insurance.
• Flexible Spending Account.
• Nationwide Pet Insurance.
• Disability Insurance.
• Laser Correction Discount.
• Employee Discounts on appliances, apparel, and more.

About the company

Fairstead is a purpose-driven real estate firm dedicated to building affordable communities. It owns and manages a portfolio of more than 30,000 apartments across 28 states.