Head of User Operation, Robotics

El Segundo, California, United States. Posted 5 months ago

The role

The Head of User Operation, Robotics owns the full post-acquisition user lifecycle for the Robotics business. This role manages onboarding, engagement, retention, repurchase, and advocacy by working with Service, Product, and AI teams.

What you will do

Define the user lifecycle strategy for Robotics.
Own email, SMS, push, in-app, and in-product messaging programs.
Design the first-30-day Robotics user experience.
Build programs that drive sustained engagement.
Design upgrade, accessory, subscription, and cross-sell motions.
Own the user data model, segmentation, and propensity scoring.
Operate NPS, CSAT, and structured Voice-of-User programs.
Partner with Customer Service to resolve post-purchase issues.
Embed AI agents and automation across lifecycle programs.
Build and lead a User Operation team.

Required qualifications

15+ years in CRM / lifecycle / user operation leadership for consumer technology, DTC, or subscription businesses.
Bachelor’s degree in marketing, business, computer science, or related discipline.
Demonstrated ability to move retention and LTV metrics through structured lifecycle programs.
Hands-on with modern CRM and lifecycle platforms (e.g., Salesforce Marketing Cloud, Braze, Iterable) and CDP integrations.
Strong segmentation, cohort, and propensity-modeling literacy.
Experience leading lifecycle / CRM teams of 10+.

Nice to have

Experience operating lifecycle programs for high-ASP hardware with both physical product and software/AI surfaces.
Background combining CRM lifecycle with in-product engagement design.
Working knowledge of Greater China lifecycle and private-domain platforms.
Track record deploying AI agents into production user-operation workflows.

Benefits

Healthcare + dental + vision benefits (Free for you/discounted for family)
401(k) options
Casual dress code + relaxed work environment
Culturally diverse, progressive atmosphere

About the company

Faraday Future is a California-based technology company focused on the design, engineering, and development of intelligent, connected electric vehicles and related artificial intelligence–enabled technologies. The Company operates across multiple technology-driven areas, including AI electric vehicles, robotics, and its crypto business (AIXC).