Intern, Aftersales Customer Relations & Voice of Customer

The role

The Intern – Aftersales Customer Relations & Voice of Customer will support the Aftersales operations team in maintaining customer satisfaction and case management. This role involves customer communications, CRM administration, and Voice of Customer feedback collection.

What you will do

• Support customer communication throughout the service process.
• Respond to customer inquiries under the guidance of the Aftersales team.
• Assist with customer follow-up after repairs, deliveries, and service campaigns.
• Create and update customer cases within the CRM system.
• Maintain accurate customer records and service history.
• Assist with tracking open customer cases through completion.
• Monitor Service Level Agreements (SLAs) and notify the team of overdue cases.
• Collect customer feedback through surveys and follow-up communications.
• Assist with preparing VOC reports and trend summaries.
• Help identify recurring customer concerns for management review.

Required qualifications

• Prior experience in customer service, call center operations, retail, hospitality, or client-facing support roles (0–2 years of experience)
• High School Graduate
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Familiarity with basic web applications, email handling, and computer systems
• Strong verbal and written communication abilities
• Excellent organizational skills
• High attention to detail
• Ability to multi-task and manage customer inquiries efficiently in a fast-paced environment
• Positive attitude with a focus on problem-solving and team collaboration
• Ability to travel up to 10% as required

Nice to have

• Prior experience with CRM systems such as Zendesk, Salesforce, or similar tools
• Interest in automotive, electric vehicles, robotics, or advanced technology
• Demonstrated experience working effectively in a team-oriented startup environment

Benefits

• Healthcare + dental + vision benefits (Free for you/discounted for family)
• 401(k) options
• Casual dress code + relaxed work environment
• Culturally diverse, progressive atmosphere
• “Soul of Faraday” community outreach team

About the company

Faraday Future is a California-based technology company focused on the design, engineering, and development of intelligent, connected electric vehicles and related artificial intelligence–enabled technologies.