Sales Support Analyst (Tier 1)- AMERICAS

The role

The Sales Support Analyst - Tier 1 provides Tier 1 Sales Operations support for International Sales teams in AMERICAS. This entry-level role involves managing sales inquiries, process documentation, and assisting with data hygiene and reporting.

What you will do

• Support the Tier 1 Sales Operations lead in setting the foundation for an optimized Tier 1 support model.
• Manage and respond to sales inquiries within defined SLAs.
• Triage and escalate inquiries to Tier 2 support level teams.
• Manage defined Tier 1 scope related sales inquiries from the AMERICAS teams.
• Assist with basic sales operations tasks including data hygiene, account and lead routing validation, and basic reporting in SFDC.
• Assist with new hire onboarding for Salesforce CRM and Sales tools.

Required qualifications

• 1-2+ years of Support or Sales/Sales operations experience
• Strong communication skills
• Willingness to learn new things quickly
• Experience building and using agentic-prompts to automate workflows
• Basic Excel or Google sheets skills to compile simple business analysis

Nice to have

• Prior experience using CRM (Salesforce) and other basic sales tools
• Knowledge of using and building dashboards (Looker, Tableau or PowerBI)
• Prior Tier 1 support experience in either sales operations or similar support roles

About the company

Fastly's edge cloud platform enables customers to create digital experiences by processing, serving, and securing applications at the edge of the Internet. Their customers include companies like GitHub, Yelp, Paramount, and JetBlue.