Legal Operations Manager

The role

You will develop and manage systems, processes, and relationships to keep the Legal department running efficiently. This includes managing contract lifecycles, financial processes, knowledge management, and AI innovation.

What you will do

• Serve as key administrator of Ironclad.
• Establish standardized and automated contracting processes.
• Leverage AI to strengthen the post-signature contract repository.
• Manage Onit's Unity for e-billing and spend management.
• Manage outside counsel and legal service provider relationships.
• Manage the legal technology vendor lifecycle.
• Assist in building and maintaining the Legal team's annual budget and forecast.
• Maintain and improve knowledge management repositories in Google Drive and Confluence.
• Assist in managing legal holds, data preservations, and document reviews.
• Serve as a central program management partner for Legal department initiatives.

Required qualifications

• 7+ years of experience in legal operations, business/program operations, or a related function.
• Hands-on experience administering Ironclad (CLM), SimpleLegal/Unity, and eDiscovery management platforms.
• Significant experience using and deploying generative AI tools (e.g., Claude and Gemini) and agents.
• Experience building and managing knowledge management systems and playbooks/templates.
• Demonstrated experience managing legal spend and supporting legal budgeting, forecasting, and accrual processes.
• Track record of leading complex, cross-functional programs from strategy through execution.
• Strong analytical and process improvement skills.
• Outstanding written and verbal communication skills.
• Hyper-organized and detail-oriented project manager.
• Bachelor's degree or equivalent practical experience.

Nice to have

• Experience with eDiscovery, legal hold, or data governance platforms such as Reveal Hold, Onna, or Logikcull.
• Experience designing and evaluating AI pilots with defined success criteria and attorney oversight of AI output.
• Experience with trade compliance or export screening workflows and tools such as Descartes.
• Experience supporting a legal department at a public technology company.
• Project management or process improvement credentials (e.g., PMP, Lean, Six Sigma).
• Active participation in the legal operations community (e.g., CLOC, ACC Legal Operations).

Benefits

• Medical, dental, and vision insurance
• Family planning
• Mental health support
• Employee Assistance Program
• Insurance (Life, Disability, and Accident)
• Flexible Vacation policy
• Up to 18 days of accrued paid sick leave
• 401(k) including company match
• Employee Stock Purchase Program
• 12 paid local holidays
• 12 paid company wellness days

Before you apply

• Use of AI technologies is strictly prohibited during the interview process unless explicitly authorized.

About the company

Fastly's edge cloud platform helps the world's most popular digital businesses deliver fast, secure, and reliable experiences to their customers.