Customer Success Manager

The role

The Customer Success Manager will manage high impact customer relationships and maintain account health. You will partner with Sales, Customer Support, Product, and technical teams to provide a seamless experience and act as a customer advocate.

What you will do

• Partner with Sales to focus on the overall relationship with complex clients
• Develop and execute comprehensive account strategy
• Develop strong customer connections with executive stakeholders
• Create retention strategies to maximize Fastly value
• Lead internal account team strategy
• Demonstrate responsiveness to delight customers
• Identify, qualify and close opportunities for customer growth
• Establish joint success plans
• Develop and execute Quarterly Business Reviews
• Provide the voice of the customer internally

Required qualifications

• Bachelor's degree or equivalent in related field of study
• At least 3 years of enterprise customer management experience in a technology firm
• Strong project management skills
• High detail orientation
• Exceptional organization skills
• Excellent writing and communication skills
• Strong customer service

Nice to have

• Strong negotiation and problem-solving skill
• Collaborative Partner
• Technical background highly valued

Benefits

• Medical, dental, and vision insurance
• Family planning
• Mental health support
• Employee Assistance Program
• Insurance (Life, Disability, and Accident)
• Flexible Vacation policy
• Up to 18 days of accrued paid sick leave
• 401(k) including company match
• Employee Stock Purchase Program
• 12 paid local holidays
• 12 paid company wellness days

Before you apply

• Use of AI technologies is strictly prohibited during the interview process unless explicitly authorized
• A fully completed application and resume or CV are required

About the company

Fastly's edge cloud platform enables customers to create digital experiences by processing, serving, and securing applications at the edge of the Internet.