Business Operations

The role

This person will own data and insights to drive decision-making across a three-sided marketplace. They will build operating systems, analyze supply and demand dynamics, and execute cross-functional initiatives.

What you will do

• Partner with team leads to generate insights on cohorts, trends, and opportunities.
• Conduct market and competitive analysis.
• Lead deep-dive analyses and translate findings into recommendations.
• Own analysis of supply and demand dynamics.
• Support Provider Growth in identifying onboarding focus areas.
• Evaluate new initiatives and clarify impact.
• Build and maintain the operating cadence across multiple functions.
• Own weekly metrics reviews, OKR tracking, and monthly reporting.
• Partner with Product and Payer Operations to operationalize new features.
• Own early-stage processes, programs, or capabilities.

Required qualifications

• 4+ years in business operations, strategy, chief of staff, or similar roles in high-growth startup, tech company, or consulting
• Strong analytical skills with experience working directly with data, dashboards, and reporting
• Proven ability to own metrics and operating cadence in a fast-paced environment
• Strong prioritization and judgment in ambiguous, high-change environments
• Comfortable moving across functions and priorities
• Experience working across multiple functions and managing cross-functional execution without direct authority
• Excellent communication skills, including writing clear, structured memos and presentations for senior audiences
• Highly organized, detail-oriented, and proactive in identifying problems before raised
• Motivated by outcomes over ownership and effective in collaborative environments

Nice to have

• SQL preferred or willingness to learn
• Background in healthcare, marketplace, or operations-heavy environments preferred
• MBA a plus, but not required

About the company

Fay is a three-sided marketplace connecting providers, patients, and payers to transform preventative healthcare through AI-powered infrastructure. It is a fast-growing healthtech company backed by General Catalyst, Forerunner, 1984, and Goldman Sachs.