Retail Store Specialist

The role

A Specialist at Fender creates customer experiences to help unlock creativity. You will greet customers, help them find products, and perform visual merchandising to support the team.

What you will do

• Greet customers and help them find products.
• Perform visual merchandising.
• Help fellow team members.
• Stay up-to-date on new Fender products and musical trends.
• Deliver customer service experiences.
• Contribute individually and as a team.

Required qualifications

• Ability to build excitement around Fender while delivering customer service experiences.
• A passion for all things music and the ability to stay current on new trends in the music industry.
• Outstanding teamwork, approachability, collaboration, and communication skills.
• Passionate about interacting with people of all ages and from all backgrounds.
• Willing to learn and Embrace Fender’s approach to customer service.
• Strong interpersonal skills including approachability, listening and demonstrating empathy.
• Flexibility with work schedule as work hours will depend on business needs.
• Experience playing guitar or bass or a willingness to learn.
• Understanding of POS systems, Microsoft Office and general technology skills.
• Passionate about music and Fender products and the ability to always be learning new products and services.

Nice to have

• Strong communication skills in Japanese plus English
• Trilingual ideally Chinese

About the company

Fender Music Corporation is the Japan subsidiary and Asia Pacific headquarters for FMIC. Based in Tokyo, it is responsible for product sales, quality control, customer support, promotion, and marketing of FMIC brands.