Onsite Event Coordinator

The role

You will coordinate and manage on-site event staff and operations. This includes managing inventories, controlling people flow, and handling customer complaints to ensure flawless events.

What you will do

• Coordinate and manage on-site event staff
• Train staff in duties such as validating tickets and following Fever policies
• Manage and control all devices used in the event including PDAs, computers, and POS
• Control the validation system and devices
• Control flow of people to avoid bottlenecks, crowding, and queues
• Manage onsite payment devices and accounts for F&B/Merch
• Handle onsite customer complaints and provide solutions
• Follow communication procedures, guidelines, and policies
• Engage customers
• Report daily to Fever Managers regarding event status, findings, feedback, and onsite incidences

Required qualifications

• Fluency in both English and Japanese
• Excellent face-to-face communication skills
• Highly organized and efficient
• Time management skills
• Problem-solver with ability to think strategically and efficiently
• Willing to learn from mistakes and give feedback
• Collaborative approach
• Willing to get hands dirty and work on all required events tasks
• Decisive and organized

Nice to have

• Experience in event coordination roles

Benefits

• Attractive compensation package with room to grow
• 40% discount on all Fever events and experiences
• Free Candlelight voucher
• Edenred meal card: Total amount of 7,000 JPY. 50% covered by Fever
• Commuter Allowance: Up to ¥15,000 per month provided through payroll
• Hybrid work setup
• Language learning support: English and Spanish lessons

About the company

Fever is a tech platform for culture and live entertainment. The company aims to democratize access to culture and entertainment using proprietary technology and a data-driven approach.