Global IT Asset & Service Desk Specialist

The role

You will centralize and standardize hardware, support, and provisioning processes for employees globally. This includes managing international inventory, onboarding and offboarding technology, and leading international procurement.

What you will do

• Prepare, implement, and maintain an efficient international inventory control system.
• Standardize the imaging and configuration system for deploying equipment across international locations.
• Manage the technology lifecycle for employees.
• Prepare, configure, and deliver equipment to new hires.
• Recover, format, and revoke access for departing employees.
• Lead the procurement of technology inventory internationally.
• Manage supplier relationships.
• Administer the company helpdesk system.
• Resolve incidents and prioritize tasks.
• Provide first- and second-level support to users in different time zones.

Required qualifications

• 1 to 3 years of prior experience in help desk, IT support, or systems technician roles.
• High level of English.
• Experience using ticketing tools (Jira, Zendesk, Freshservice, etc.).
• Knowledge of device deployment, MDM management (Intune, WS1, etc.), and operating systems (Windows / macOS).
• Strong organizational skills.
• Ability to work independently.

Benefits

• Base salary and the potential to earn a significant bonus for top performance
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Madrid
• Home-office friendly
• Health insurance
• Gympass membership
• English Lessons
• Flexible remuneration with a 100% tax exemption through Cobee
• Possibility to receive in advance part of your salary by Payflow

About the company

Fever is a tech platform for culture and live entertainment. The company aims to democratize access to culture and entertainment through proprietary technology and a data-driven approach.