Retail Performance Manager (Freelance)

The role

The Retail Performance Manager is responsible for the day-to-day running of all HPFFE retail stores. This role involves retail leadership, commercial performance, and operational execution including team management, stock control, and Square POS accuracy.

What you will do

• Oversee the daily running of all onsite retail stores.
• Ensure a smooth, efficient, and commercially optimized guest retail journey.
• Maintain high operational, presentation, cleanliness, and guest-service standards.
• Act as the primary onsite point of contact for retail operations.
• Ensure effective day-to-day use of Square POS devices.
• Resolve guest concerns, complaints, and retail-related needs.
• Lead the retail load-in and ensure all retail areas are fully set up.
• Manage, lead, train, and support the retail team.
• Create staff rotas and accurately log and track hours worked.
• Take full responsibility for the safe storage, handling, tracking, and reconciliation of all retail stock.

Required qualifications

• Minimum of five (5) years of retail management, high-volume retail, experiential retail, live event, festival, or related experience.
• Experience managing teams in a fast-paced customer-facing environment.
• Experience using POS systems.
• Strong commercial awareness and ability to analyze sales performance.
• Highly organized with exceptional attention to detail.
• Confident team leader with excellent communication, training, and staff-management skills.
• Strong working knowledge of Google Drive and Google Workspace, including Google Sheets and Google Meet.
• Hands-on, proactive, and solutions-oriented.
• Comfortable working in a fast-paced, outdoor live-event environment.
• Ability to remain calm and professional while managing competing priorities and stressful situations.
• Professional appearance and demeanor.
• Ability to work days, nights, weekends, and holidays as required.

Nice to have

• Square experience
• First Aid certification

Before you apply

• Must be eligible to work in the United States.

About the company

Fever is the world's leading tech platform for culture and live entertainment. Their mission is to democratize access to culture and entertainment.