Retail Associate

The role

The Retail Associate will assist the Retail Supervisor in managing and operating retail facilities onsite during an event. You will manage staff, run the onsite store, and assist guests with merchandise and questions.

What you will do

• Assist the Retail Supervisor to manage all aspects of retail operations
• Manage the overall organization, planning and operations of the retail set-up and teardown
• Supervise the team during the initial inventory and unboxing of all merchandise
• Manage scheduling, training and supervising of all retail staff
• Help set up the POS systems located at each point of sale
• Oversee, direct, and evaluate flow of service and all sales positions
• Monitor all cash/card transactions
• Resolve customer complaints, concerns and general needs
• Address and communicate all staff related issues to on site managers and local labor provider
• Works with Global Retail Lead and Event Manager to organize delivery shipments of incoming merchandise

Required qualifications

• 3+ years previous experience in retail management or supervisory experience
• Excellent leadership skills
• Strong communication skills
• Experience in using Google Drive and the Google suite of applications including Sheets, Word, Google Meetings
• Passionate about creating a unique and exceptional customer experience
• Business minded and analytical
• Solutions-oriented
• Positive, outgoing, energetic demeanor
• Ability to deal with stressful situations in a calm and professional manner
• Professional appearance and demeanor
• Ability to work days, nights, weekends, and holidays if needed

Nice to have

• Ability to stand for extended periods of time, lift up to 25 lbs. unassisted; and bend, twist, and kneel with ease
• Current First-Aid certification

Before you apply

• These positions will be hired through a local labor company

About the company

Fever is a tech platform for culture and live entertainment. Their mission is to democratize access to culture and entertainment.