Event Supervisor (Freelance)

The role

The Event Supervisor manages organization, planning, and staffing for guest facing operations. They lead a local team of 15-20 people to ensure customer service and follow global procedures.

What you will do

• Manage the overall organization, planning and staffing for guest facing operations
• Be in an event control position and communicate with all departments
• Work with Fever Ops On-site Coordinators regarding ticketing operations and POS systems
• Resolve customer complaints, concerns & general needs
• Responsible for pre-show and post-show checklists
• Liaising with the local labor providing company for staff assigned to FOH and Retail Operations
• Validate employee schedules and time sheets
• Maintain and encourage staff performance and growth
• Crew/Staff welfare- ensure shift patterns are running smoothly & breaks are implemented
• Management of all related work and facilities

Required qualifications

• Must have experience in using Google Drive and the Google suite of applications including Sheets, Word, Google Meetings

Nice to have

• At least three years previous experience managing large outdoor festivals, Illumination trails or outdoor experiential events
• Understands the necessity of keeping guests engaged in a fully immersive, in-world experience
• Excellent leadership skills with the ability to train and lead others while holding them accountable for results
• Strong communication skills with the ability to work cross functionally with all levels and teams
• Ability to deal with stressful situations in a calm and professional manner
• Must have people management and interpersonal skills
• Solutions-oriented
• Exceptional observation skills
• Comfortable working in a constantly changing environment
• Professional appearance and demeanor

Before you apply

• The candidate must be able to work in the event country and achieve one of the following: (1) Already a citizen/resident in the country and is permitted to work. (2) Already in possession of a work vi

About the company

Fever is a tech platform for culture and live entertainment. Their mission is to democratize access to culture and entertainment.