Product Operations Team Lead Americas

Mexico City. Posted 3 months ago

The role

You will lead a regional operations team and manage the operational lifecycle of events on the platform. You will work with product, sales, partner management, and data teams to ensure marketplace health and scalability across the Americas.

What you will do

Lead and develop a small team of marketplace operations specialists across AMER markets.
Set priorities and run weekly team rituals.
Act as the regional escalation point for complex partner or marketplace issues.
Represent AMER ops in global cross-functional forums.
Own the end-to-end operational lifecycle of events on the platform.
Serve as the primary operational interface with the product team in APAC.
Design, document, and improve standard operating procedures for marketplace workflows.
Identify and implement tooling or automation opportunities.
Monitor marketplace health metrics and drive corrective actions.
Build working relationships with internal teams and gather partner feedback.

Required qualifications

4-7 years of experience in marketplace operations, platform operations, or a closely related field
Demonstrated experience coordinating or leading a team, even informally
Strong process orientation
Ability to translate operational reality into clear product feedback
Analytical mindset
Proficiency in Excel/Sheets
Excellent written and verbal communication in English and Spanish
Comfortable operating in a fast-paced, high-ambiguity environment with shifting priorities

Nice to have

Experience in e-commerce, travel, hospitality, or entertainment
SQL or BI tool experience
Additional language proficiency

About the company

Fever is a tech platform for culture and live entertainment. The platform inspires over 300 million people in more than 55 countries to discover experiences.