Retail Manager (Freelance)

The role

The Retail Performance Manager is responsible for the day-to-day running of all HPFFE retail stores. This role involves retail leadership, commercial performance, and operational execution including team management, stock control, and Square POS accuracy.

What you will do

• Oversee the daily running of all onsite retail stores.
• Ensure a smooth, efficient, and commercially optimized guest retail journey.
• Maintain high operational, presentation, cleanliness, and guest-service standards.
• Act as the primary onsite point of contact for retail operations.
• Ensure effective day-to-day use of Square POS devices.
• Resolve guest concerns, complaints, and retail-related needs.
• Lead the retail load-in and ensure all retail areas are fully set up.
• Manage, lead, train, and support the retail team.
• Create staff rotas and accurately log and track hours worked.
• Take full responsibility for the safe storage, handling, tracking, and reconciliation of all retail stock.

Required qualifications

• Minimum of five (5) years of retail management, high-volume retail, experiential retail, live event, festival, or related experience.
• Experience managing teams in a fast-paced customer-facing environment.
• Experience using POS systems.
• Strong commercial awareness and ability to analyze sales performance.
• Highly organized with exceptional attention to detail.
• Confident team leader with excellent communication, training, and staff-management skills.
• Strong working knowledge of Google Drive and Google Workspace, including Google Sheets and Google Meet.
• Hands-on, proactive, and solutions-oriented.
• Comfortable working in a fast-paced, outdoor live-event environment.
• Ability to remain calm and professional while managing competing priorities and stressful situations.
• Professional appearance and demeanor.
• Ability to work days, nights, weekends, and holidays as required.

Nice to have

• Square experience
• First Aid certification

Before you apply

• Must be eligible to work in the United States.

About the company

Fever is a tech platform for culture and live entertainment. Their mission is to democratize access to culture and entertainment.