Client Success Technical Manager (Brazil)

The role

You will manage a portfolio of client accounts as a main point of contact and trusted advisor. You will guide customers through onboarding and optimization while working with Sales, Product, and Tech teams to drive retention and account expansion.

What you will do

• Be the go-to person for clients for technical support, platform usage, and troubleshooting
• Manage daily client requests including incident resolution, platform configuration and data exports
• Provide onboarding, training, and ongoing support for the ticketing platform
• Collaborate with Sales, Tech, Product, and Design teams
• Support on-site operations during live events when needed
• Drive customer satisfaction and identify opportunities for improvement

Required qualifications

• Experience in customer support, ideally in a SaaS environment
• Confident troubleshooting technical issues with a hands-on mindset
• Fluent in Portuguese and English (written and spoken)
• Tech-savvy, detail-oriented, and focused on client experience
• Comfortable working cross-functionally with internal teams
• Valid driver’s license for occasional on-site support

Nice to have

• Spanish is a plus
• Knowledge of ticketing industry is a big plus
• Knowledge of networks or event tech

Benefits

• 40% discount on all Fever events and experiences
• Free Candlelight voucher
• Private health, life and dental insurance: Amil coverage 100% paid by Fever
• Swile Meal Card: R$900 monthly for food and dining, 100% paid by Fever
• Swile Mobility: R$280 monthly allowance
• Wellhub membership for gym and wellness access: paid by Fever up to the Silver plan
• Language learning support: English and Spanish lessons

About the company

Fever is a tech platform for culture and live entertainment. The company uses proprietary technology and a data-driven approach to democratize access to entertainment.