AI & Operations Process Manager

The role

You will design, implement, and improve operational workflows and AI automation across Secret Media Network. You will work to improve efficiency, scalability, and performance by standardizing ways of working and leveraging AI tools.

What you will do

• Design, implement, and continuously improve operational workflows across SMN.
• Identify inefficiencies, bottlenecks, and areas of improvement.
• Standardize ways of working between North America, Europe, APAC, and Latam.
• Identify opportunities to automate manual processes using AI tools and internal systems.
• Collaborate with Tech/Data teams to implement scalable solutions.
• Leverage AI tools to improve productivity and execution speed.
• Partner with stakeholders to ensure processes are adopted and correctly implemented.
• Document and maintain clear operational playbooks.
• Work closely with Marketing, Product, Data, and Local teams to align operations with business needs.
• Define and track KPIs related to operational efficiency.

Required qualifications

• Master’s degree in Engineering, Mathematics, Statistics, or Data Analytics (STEM degree)
• 5+ years of experience in strategy/operations consulting, supply chain, media operations, marketing operations, or production management
• Strong experience in process design, optimization, and workflow automation.
• Comfortable working with data and defining KPIs to measure performance.
• Hands-on mindset: able to move from strategy to execution quickly.
• Familiarity with AI tools and interest in leveraging them for operational efficiency.
• Strong communication and stakeholder management skills.
• Proficiency in both written and spoken English is a must

Nice to have

• Experience with automation tools (e.g., Zapier, Make, Notion, Airtable, etc.)

Benefits

• Attractive compensation package with room to grow.
• 40% discount on all Fever events and experiences + free Candlelight voucher.
• Flexible remuneration with Cobee: meals, transport, training, and nursery support (tax-exempt).
• Payflow: option to access part of your salary in advance.
• Taxdown: help optimizing and filing your taxes.
• Private health & dental insurance with Cigna: 100% covered by Fever.
• Wellhub membership for gym and wellness access: 100% covered by Fever up to the Silver plan.
• Language learning support: English and Spanish lessons.
• Snacks, drinks, and fresh fruit are always available at the office.

About the company

Fever is a tech platform for culture and live entertainment. Secret Media Network is a digital entertainment and media group focused on recommending plans and sharing news in different cities around the world.