Customer Service Agent: Italian (12:00 - 21:00)

The role

You will provide customer service via phone, email, or social media to solve daily incidents. You will also perform parallel work for the Department of Operations.

What you will do

• Customer Service by phone, e-mail or social media for solving any incidents generated daily
• Managing and efficiently handling incoming calls and chats
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Perform parallel work for the Department of Operations

Required qualifications

• High Italian level (oral & written)
• Fluent in Spanish or English
• Skilled at planning, organizing, prioritizing and executing simultaneous tasks
• Good communication and interpersonal skills
• Solution-oriented and reliable professional
• Detail-orientated with excellent time-management skills
• Flexible
• Decisive and organized
• Candidates must reside in Brazil

Nice to have

• Previous experience in User Support or Customer Service positions
• Previous experience using Zendesk

Benefits

• Home office (100% remote position)
• Great work environment with a young, international team
• 40% discount on all Fever events and experiences
• Health, Dental and Life Insurance
• Gympass Membership
• Meal allowance
• Transport allowance
• Spanish Lessons

About the company

Fever is a tech platform for culture and live entertainment. Their mission is to democratize access to culture and entertainment.