CRM Solutions Engineer

The role

You will turn user data and business questions into actionable insights to improve user retention and growth. You will design segmentation models, automate reporting, and translate analytical findings into CRM strategies.

What you will do

• Design and maintain customer segmentation models, cohort analyses, and behavioural analytics frameworks.
• Define measurement and attribution methodologies for CRM initiatives.
• Translate business questions into structured analyses and recommendations for non-technical stakeholders.
• Collaborate with Data Engineering and Product teams to build and automate reporting pipelines and dashboards.
• Work with the CRM execution team to define audience targeting logic and personalisation rules.
• Identify growth levers across the customer lifecycle and propose data-backed strategies.
• Support cross-functional alignment between Marketing, Product, and Data teams.

Required qualifications

• Bachelor's or Master's degree in a STEM field (Mathematics, Statistics, Physics, Engineering, or Computer Science).
• 2–5 years of experience in a data-analytical role: customer analytics, business intelligence, management consulting, or CRM strategy.
• Strong SQL skills.
• Python or R experience for data analysis and automation.
• Ability to build business cases and communicate data findings to non-technical audiences.
• Structured, hypothesis-driven thinking.
• High level of English.

Nice to have

• Spanish is a plus.
• Consulting or analytics background at a top-tier firm (Deloitte, McKinsey, Accenture, BCG, or equivalent).
• Experience with BI tools (Tableau, Looker, Power BI).
• Familiarity with CRM or marketing automation platforms (Salesforce, SFMC, Braze, or similar).

Benefits

• Attractive compensation package with room to grow.
• 40% discount on all Fever events and experiences + free Candlelight voucher.
• Flexible remuneration with Cobee: meals, transport, training, and nursery support.
• Payflow: option to access part of your salary in advance.
• Taxdown: help optimizing and filing your taxes.
• Private health & dental insurance with Cigna: 100% covered by Fever.
• Wellhub membership for gym and wellness access: 100% covered by Fever up to the Silver plan.
• Language learning support: English and Spanish lessons.
• Snacks, drinks, and fresh fruit available at the office.

About the company

Fever is a tech platform for culture and live entertainment. The platform aims to democratize access to culture and entertainment using proprietary technology and data.