Support Agent - Japan

The role

This person will manage administrative, documentation, and operational processes for Candlelight events. They will support financial administration, coordinate with external partners, and ensure event information meets quality standards.

What you will do

• Prepare and manage purchase orders and maintain administrative documentation
• Communicate with external partners to clarify information and resolve discrepancies
• Review supplier invoices and support invoice submission and payment processes
• Maintain accurate financial records and coordinate with relevant teams
• Coordinate with internal teams to support daily operations and administrative workflows
• Follow up on pending tasks, deadlines, and requests
• Review event plan pages to ensure information is accurate and consistent
• Identify missing information or discrepancies and coordinate corrections

Required qualifications

• Fluent Japanese proficiency with strong written and verbal communication skills
• Good working proficiency in English to communicate with international teams
• Experience in administrative support, operations, finance administration, or vendor management
• Attention to detail and ability to identify errors, inconsistencies, and missing information
• Strong organizational skills to manage multiple workflows, deadlines, and priorities
• Comfort working with spreadsheets and digital tools such as Google Workspace or Excel
• Proactive, reliable, and solution-oriented mindset
• Ability to work independently while collaborating with cross-functional teams

Nice to have

• Background in events, production or the music industry
• Experience in administrative-heavy environments
• Familiarity with tools like Airtable, Notion, Monday, or similar
• Experience in creating purchase orders, invoice verification, or payment administration
• Experience in communicating and coordinating with external vendors or partners
• Experience updating website or product information and data checking
• Ability to read and write in English

Benefits

• 40% discount on all Fever events and experiences
• Work in a location in the heart of Tokyo
• Home office friendly
• Room to grow and take on new challenges
• Great work environment with a young, international team

About the company

Fever is a tech platform for culture and live entertainment. Their mission is to democratize access to culture and entertainment through proprietary technology and a data-driven approach.