Customer Service Agent: German (12:00 - 21:00)

The role

You will provide customer service via email, phone, or social media to solve incidents. You will also perform parallel work for the Department of Operations.

What you will do

• Customer Service by e-mail, phone or social media for solving any incidents generated
• Managing incoming calls and chats and customer service inquiries
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Perform parallel work for the Department of Operations

Required qualifications

• High German level (oral & written)
• Fluent in English, Spanish or Portuguese
• Skilled at planning, organizing, prioritizing and executing simultaneous tasks
• Good communication and interpersonal skills
• Solution-oriented and reliable professional
• Detail-orientated with excellent time-management skills
• Flexible
• Decisive and organized

Nice to have

• Previous experience in User Support or Customer Service positions
• Previous experience using Zendesk

Benefits

• Home office
• Great work environment with a young, international team of talented people to work with!
• 40% discount on all Fever events and experiences
• Health, Dental and Life Insurance
• Meal & Transport allowance
• Spanish lessons
• Gympass Membership

Before you apply

• Candidates must reside in Brazil

About the company

Fever is a tech platform for culture and live entertainment. The company aims to democratize access to culture and entertainment.