Venue Manager (Freelance)

The role

The Venue Manager will act as the primary duty manager and solo operator for the Dopamine Land immersive experience. This role involves managing staff, coordinating operations, and ensuring guest satisfaction in Bangkok.

What you will do

• Act as the primary duty manager and solo operator of the experience
• Coordinate and host live, fast-paced event experiences
• Manage the organization, planning and operations of set-up and teardown sequences
• Coordinate with the local producer for successful execution
• Schedule and manage all staff through the agency platform and validate time sheets
• Support, onboard, and coordinate backup staff or a direct assistant
• Promote and maintain customer service through hosting and guest interaction
• Resolve customer complaints, concerns and general needs
• Oversight of the stock and cleanliness of all points of the experience
• Assist in leading Fever training sessions and program development

Required qualifications

• Strong command of English and Thai, both written and verbal
• Demonstrate a highly proactive, hands-on, and self-reliant approach
• Ability to coordinate and host live, fast-paced event experiences
• Understand the technical requirements needed to run and service the experience
• Be able to troubleshoot, document, and report technical issues
• Work with the Fever team regarding all ticketing operations
• Outreach to local groups to drum up sales
• Maintain and manage the on site equipment
• Manage and set up the POS systems
• Communicate with various vendors, landlord or venue owner
• Practical use of Excel, Word and Slides
• Be comfortable managing local expenses and taking financial responsibility for the day-to-day site budget

About the company

Fever is a tech platform for culture and live entertainment. Their mission is to democratize access to culture and entertainment.