Junior Partner Representative

The role

You will manage the onboarding of new partners and provide support by solving questions and problems. You will also guide partners through the internal platform and assist with the billing process.

What you will do

• Manage the onboarding of new partners
• Give support to partners providing accurate, valid and complete information
• Solve questions and problems for partners
• Guide the partners through our internal platform
• Assist partners in the billing process
• Maintain close communications with the Sales Team
• Translate new deals provided by the Sales Team into standardized information
• Follow communication procedures, guidelines, and policies

Required qualifications

• 1-2 years of relevant experience in dealing with partners or in a customer service area
• Comfortable in a fast-paced working environment
• Excellent interpersonal and communication skills (both oral and written)
• Able to handle delicate conversations with a calm, problem-solving approach
• Advanced level of Portuguese and English
• Go-ahead type of person, organized and motivated
• Excellent eye for detail and accuracy

Benefits

• Attractive compensation package with room to grow
• FGTS Protection: Monthly contributions to your Length-of-Service Guarantee Fund
• 40% discount on all Fever events and experiences
• Free Candlelight voucher
• Private health, life & dental insurance: Amil coverage 100% paid by Fever
• Swile Meal Card: R$900 monthly for food and dining, 100% paid by Fever
• Swile Mobility: R$280 monthly allowance
• Wellhub membership for gym and wellness access: paid by Fever up to the Silver plan
• Vacation Bonus
• Hybrid work setup
• Language learning support: English and Spanish lessons

About the company

Fever is a tech platform for culture and live entertainment. The company aims to democratize access to culture and entertainment using proprietary technology and data.