Product Operations Specialist (Backoffice)

The role

The Product Operations Specialist manages back offices by creating, configuring, and maintaining experiences across ticketing and distribution platforms. This role involves monitoring operational performance, coordinating with multiple internal teams, and overseeing API integrations.

What you will do

• Creation, configuration, monitoring, and ongoing maintenance of experiences across internal and external ticketing and distribution platforms
• Daily checks of published experiences to ensure correct setup, performance, and smooth operation
• Daily collaboration with Project Management, Product, Quality Assurance, Marketing, Finance, and other stakeholders
• Oversee day-to-day performance of external partner API integrations
• Coordinate fixes with technical teams and partners for API issues
• Participate in weekly meetings to align priorities and report operational issues

Required qualifications

• Excellent communication and interpersonal skills
• Fast learner with strong retention and ability to multitask in a fast-paced environment
• Comfortable working under pressure and handling high-demand peaks
• High level of English and Spanish
• 1+ years of experience in similar roles (e.g., Product Operations, Product Support, Tech Operations, or Scaling Operations in B2C/Marketplace platforms)
• Proactive and decisive, with strong problem-solving and quick-reaction skills
• Strong command of Microsoft Office
• Ability to quickly learn new tools (SQL, dashboards, internal systems, etc.)

Benefits

• Base salary and potential for significant bonus for top performance
• 40% discount on all Fever events and experiences
• Health insurance
• Flexible remuneration with a 100% tax exemption through Cobee
• English and Spanish Lessons
• Gympass membership
• Free food, drink and fruit at the office
• Possibility to receive in advance part of your salary by Payflow

About the company

Fever is a tech platform for culture and live entertainment that aims to democratize access to these experiences. The platform inspires over 300 million people in more than 55 countries.