IT Support Specialist

The role

You will provide on-site and remote end-user support and administer core IT systems. This includes managing macOS devices, access management, and providing AV support for meeting rooms and event spaces.

What you will do

• Manage macOS devices via Kandji MDM
• Act as the gatekeeper for access management including onboarding, offboarding, SSO, and permissions
• Provide in-person and remote AV support for meeting rooms, all-hands, event spaces and office technology
• Support Slack and Jira-based IT requests, triage issues, and resolve them efficiently
• Document runbooks, processes, and internal guides
• Support 25 Windows devices via Intune users
• Use available platforms to automate common requests and reduce toil

Required qualifications

• Solid macOS software/hardware support
• Experience with MDM tools (Kandji, Jamf, Intune, or similar)
• Identity and access management - Google Workspace, SSO and other SaaS platforms

Nice to have

• Curiosity about AI-assisted development tools (Claude Code, Copilot, etc.)
• Networking fundamentals: VLANs, firewalls, switches, VPN concepts
• Any Slack bot, webhook, or internal tooling project you've built
• Scripts & automation

Benefits

• Base salary and the potential to earn a significant bonus for top performance
• 40% discount on all Fever events and experiences
• Remote friendly
• Competitive pension plan
• Gympass membership
• 28 days of annual leave + bank holidays

About the company

Fever is a tech platform for culture and live entertainment. The platform inspires over 300 million people in +55 countries to discover experiences.