Customer Support Engineer — Mechanical & Industrial Products

The role

You will act as a technical expert for design engineers, mechanical engineers, and buyers to solve application problems. You will provide guidance on material selection, tolerances, and product integration while supporting sales through technical engagement.

What you will do

• Provide expert guidance on materials, fits, tolerances, load/life calculations, sizing, and product selection via phone, email, and chat.
• Support customers integrating Misumi components into their designs using CAD models and engineering analysis.
• Handle complex, custom, and competitive cross-over quoting.
• Manage quality claims by working with customer service and procurement.
• Deliver technical presentations to engineering groups.
• Educate customers on Misumi's product line to drive adoption.
• Partner with the field sales team on growth initiatives and engineering-led account development.
• Maintain product databases, catalog content, and website information.
• Support catalog review, trade shows, and warehouse inventory projects.
• Maintain and contribute to the QMS.

Required qualifications

• Bachelor's degree in Engineering
• 0-3 years of relevant engineering or technical experience
• Solid understanding of manufacturing processes, mechanical components, and their real-world application
• Able to read engineering drawings and perform basic mechanical calculations (tolerances, fits, load/life)
• Proficient in 3D CAD software and Microsoft Office suite (Excel, Access, Word, PowerPoint)
• Strong communicator — written and verbal

Nice to have

• Mechanical, Electrical, or Industrial engineering degree
• Familiarity with CRM software
• VBA/VB skills

About the company

MISUMI Americas, a division of MISUMI Group, is a provider of standard, configurable, and custom manufacturing solutions. The company serves as a partner for companies in the Americas with operations in the San Francisco Bay Area and Chicago.