Customer Care Specialist (MISUMI)

The role

You will serve as a primary point of contact for US-based customers by managing quotations, sales orders, and issue resolution. You will handle inquiries through phone, email, and chat while ensuring fast and accurate order processing.

What you will do

• Serve as the primary point of contact for customers across quotations, sales orders, and post-order inquiries.
• Prepare and process quotations and sales orders.
• Follow up on pricing, availability, and ship date confirmations.
• Manage customer inquiries through phone, email, chat, and a case management system.
• Own customer quality issues, order investigations, RMA/credit requests, and documentation requests.
• Partner with internal teams to ensure policies, terms and conditions, and promotions are applied correctly.
• Deepen knowledge of products, ERP systems, business processes, and customer preferences.
• Evaluate current processes and participate in initiatives to enhance efficiency.

Required qualifications

• Bachelor’s degree OR minimum 6 years of customer service experience OR equivalent work experience.
• Proven experience in a fast-paced, operations-driven customer service environment.
• Exceptional written and verbal communication skills.
• Fluent in English.
• Strong listening, troubleshooting, negotiation, and conflict resolution abilities.
• Detail-oriented with excellent time management and prioritization skills.
• Ability to perform under tight deadlines while maintaining accuracy and professionalism.
• Strong analytical mindset.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel).
• Extended periods of sitting and computer work.

Nice to have

• Experience supporting US-based customers and/or working aligned to US business hours

About the company

MISUMI Americas, a division of MISUMI Group, is a provider of standard, configurable, and custom manufacturing solutions. MISUMI is a global leader in configurable mechanical components and manufacturing solutions.