Customer Success Manager (São Paulo, Brazil)

The role

You will manage the adoption journey for a portfolio of large, strategic customers. You will design enablement strategies to drive product adoption and support long-term success.

What you will do

• Manage the adoption journey for a portfolio of large, strategic customers
• Understand customer goals and success metrics using product data
• Document proactive engagement strategies as part of bespoke enablement plans
• Share best practices, use cases, and product expertise
• Build trusted relationships with stakeholders across roles and departments
• Identify and empower internal champions
• Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk migration
• Deliver live and scalable training sessions customized to customer maturity and needs

Required qualifications

• 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
• Excellent communication skills
• Strong product knowledge and a customer-first, consultative approach
• Track record of driving impactful outcomes and collaborating with cross-functional teams
• Written and spoken fluency in Portuguese, Spanish and English

Nice to have

• Experience using Figma or working with design and collaboration tools
• Background in UX/UI, Design Ops, or Frontend Development

Before you apply

• Candidates may submit up to 5 applications during any rolling 30-day period
• Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection
• All candidates must keep cameras on during video interviews

About the company

Figma's platform helps teams bring ideas to life through brainstorming, prototyping, and real-time collaboration. The company is on a mission to make design accessible to all.