Manager, Customer Enablement - Figma Weave (New York, United States)

The role

You will lead, manage, and grow a team of Customer Experience Managers. You will shape the strategy of the CEM team, coach individual contributors, and partner with Sales, Support, Product, and Marketing to meet customer needs.

What you will do

• Lead, manage, and grow a team of high-performing CEMs
• Set clear goals and expectations, provide mentorship and coaching, and support career development
• Partner with Sales, Support, Product, and Marketing to ensure customer needs are met and exceeded
• Refine and scale playbooks and best practices for CEMs
• Drive operational excellence through team processes, tooling, and reporting
• Ensure the team is delivering exceptional value and experience across our enterprise customer base
• Regularly engage directly with customers and act as an escalation point
• Represent the voice of the customer internally and influence product strategy

Required qualifications

• 3+ years of formal people management experience in Customer Experience, Customer Success, or a similar post-sales function
• 5+ years of total experience in customer-facing roles within high-growth SaaS companies
• A customer-first mindset with strong strategic thinking and execution capabilities
• Proven ability to lead, inspire, and scale teams, especially through growth and change
• Excellent communication skills

Nice to have

• Familiarity with post-production, creative workflows, or Figma / Weave itself
• Experience in a similar role at a creative, design, collaboration, or productivity-focused SaaS company
• A background in VFX, post-production, Creative, UX/UI, Design Ops, or Frontend Development

Benefits

• Equity
• Health, dental, and vision coverage
• Retirement benefits with company contributions
• Parental leave and reproductive or family planning support
• Mental health and wellness benefits
• Paid time off
• Paid sick leave, holidays, and other leave benefits
• Employer-provided paid flexible PTO
• Company recharge days
• Cell phone and home internet reimbursements
• Lifestyle spending accounts

Before you apply

• Candidates may submit up to 5 applications during any rolling 30-day period
• Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection
• Candidates are required to keep cameras on during video interviews
• If hired you will be required to attend in person onboarding

About the company

Figma is growing a team of creatives and builders on a mission to make design accessible to all. Figma's platform helps teams bring ideas to life through brainstorming, prototyping, and real-time collaboration.