Customer Success Manager - Figma Weave (New York, United States)

The role

You will manage the adoption journey for a portfolio of large commercial and enterprise customers. You will design and deliver tailored enablement strategies to drive product adoption and support long-term success on the Figma Weave platform.

What you will do

• Manage the adoption journey for a portfolio of large, commercial and enterprise customers
• Understand customer goals and success metrics using product data
• Share best practices, use cases, and product expertise
• Build trusted relationships with stakeholders from individual contributors to senior leaders
• Identify and empower internal champions
• Collaborate with Account Executives on account reviews, expansion, and renewal risk mitigation
• Deliver live and scalable training sessions
• Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates

Required qualifications

• 4+ years of experience in Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
• Excellent communication skills
• Strong product knowledge
• Customer-first, consultative approach to solving challenges and driving adoption
• Track record of driving impactful outcomes and collaborating with cross-functional teams

Nice to have

• Experience using node-based design products or working with design and collaboration tools
• Background in Post-Production, VFX, Creative work, UX/UI, Design Ops, or Frontend Development

Benefits

• health, dental, and vision coverage
• retirement benefits with company contributions
• parental leave and reproductive or family planning support
• mental health and wellness benefits
• paid time off
• paid sick leave
• holidays
• employer-provided paid flexible PTO
• company recharge days
• cell phone and home internet reimbursements
• lifestyle spending accounts

Before you apply

• Candidates must keep cameras on during video interviews
• If hired, you will be required to attend in person onboarding
• Candidates may submit up to 5 applications during any rolling 30-day period
• Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection

About the company

Figma is a platform that helps teams bring ideas to life through brainstorming, prototyping, and real-time collaboration. The company is building AI-native tools to bridge the gap between AI capabilities and human creativity.