Customer Success Manager - Figma Weave (London, United Kingdom)

The role

You will work with large customers to help them get value from the Figma Weave platform. You will design enablement strategies to drive product adoption and support long-term success.

What you will do

• Manage the adoption journey for a portfolio of large, commercial and enterprise customers
• Understand customer goals and success metrics using product data
• Share best practices, use cases, and product expertise
• Build trusted relationships with stakeholders across roles and departments
• Identify and empower internal champions
• Collaborate with Account Executives on account reviews, expansion, and renewal risk mitigation
• Deliver live and scalable training sessions
• Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates

Required qualifications

• 4+ years of experience in Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
• Excellent communication skills
• Strong product knowledge and a customer-first, consultative approach
• Track record of driving impactful outcomes and collaborating with cross-functional teams

Nice to have

• Experience using node-based design products or working with design and collaboration tools
• Background in Post-Production, VFX, Creative work, UX/UI, Design Ops, or Frontend Development

Before you apply

• Candidates must keep cameras on during video interviews
• If hired, you will be required to attend in person onboarding
• Candidates may submit up to 5 applications during any rolling 30-day period
• Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection

About the company

Figma's platform helps teams bring ideas to life through brainstorming, prototyping, and real-time collaboration. They are building a unified platform that bridges AI capabilities and human creativity.